Terms and Conditions

Overview

This website is operated by Soulwood Workshop. Throughout the site, the terms “we”, “us”, and “our” refer to Soulwood Workshop.

By accessing our website and/or placing an order through our site, you agree to be bound by these Terms & Conditions. If you do not agree to all terms, you may not access the website or use our services.

Use of Our Website

You agree not to use our website for any unlawful purpose or in a way that may harm our business, reputation, or other users.

All content on this site, including text, images, logos, and designs, is the property of Soulwood Workshop and may not be copied, reproduced, or used without written permission.

Products & Descriptions

All products are described as accurately as possible. Due to the handmade and/or bespoke nature of our products, variations may occur. Please refer to our Product Disclaimer for further details.

We reserve the right to modify or discontinue products at any time without notice.

Orders & Payments

Orders are placed through our website using Squarespace’s ecommerce platform. By placing an order, you confirm that all information provided is accurate and complete.

We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases of pricing errors, availability issues, or suspected fraudulent activity.

Pricing & Availability

All prices are listed in GBP £ unless otherwise stated. Prices and product availability are subject to change without notice.

We are not obligated to honour pricing errors.

Shipping & Delivery

Shipping terms, processing times, and delivery estimates are outlined in our Shipping Policy. Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers or customs processes.

Returns, Refunds & Exchanges

Our returns, refunds, and exchange policies are outlined in our Returns Policy. Bespoke or made-to-order items are non-returnable unless faulty or damaged upon arrival.

Damaged or Lost Items

Please refer to our Shipping Policy for information regarding damaged or lost shipments and how to report issues.

Limitation of Liability

To the fullest extent permitted by law, Soulwood Workshop shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or the purchase of our products.

Electrical items must be installed and used in accordance with the instructions provided and applicable local regulations. Soulwood Workshop is not responsible for damage, injury, or loss caused by improper installation, misuse, unauthorised modification, or use outside the intended purpose of the product.

Our total liability shall not exceed the value of the product purchased.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the United Kingdom.

Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will take effect immediately upon posting on this website.