Return & Refund Policy

Cancellations:

Cancel your order within 24 hours of purchase and receive a full refund.

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Returns:

Request a return within 14 days of receiving the item. Once the Item has been returned and in the original condition a refund will be issued.

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Shipping & Dispatch Policy

All shipping to the UK is free of charge. For orders within the UK, shipping typically takes 3-5 business days after dispatch.

For some items we offer flat-rate shipping to the following regions:

• UK

• Europe

• North America

• South America

• Middle East

• South Asia

• East Asia

• South East Asia

• Australia and New Zealand

If delivery is not available to your country at checkout, shipping options may still be available. Please contact us for more information at info@soulwoodworkshop.co.uk

All regions will have shipping rates calculated at checkout based on package size, weight, and destination.

All items are hand-crafted and have individual production times noted on the product listing.

You will receive an update and tracking number once the item has been dispatched.

Orders are typically processed within 1-5 business days.