Privacy Policy

Overview

This Privacy Policy describes how Soulwood Workshop collects, uses, and shares your personal information when you visit or make a purchase from www.soulwoodworkshop.co.uk.

Personal Information We Collect

When you visit our website, we may collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device.

When you make a purchase or attempt to make a purchase, we collect personal information such as your name, billing address, shipping address, email address, and order details. Payment information is processed securely by third-party payment providers and is not stored on our servers.

How We Use Your Information

We use your personal information to:

  • process and fulfil orders

  • communicate with you about your order or enquiries

  • provide customer support

  • improve and optimise our website

  • comply with legal or tax obligations

Sharing Your Personal Information

We share your personal information with third parties to help us operate our website and fulfil orders, including:

  • Squarespace, which hosts our website and ecommerce platform

  • payment processors such as [Stripe, PayPal, etc.]

  • shipping and fulfilment providers

  • email or marketing services (if applicable)

We do not sell or rent your personal information to third parties.

Cookies

Our website uses cookies and similar technologies to enable site functionality and analyse website traffic. You can choose to disable cookies through your browser settings, though this may affect site performance.

Data Storage & Security

We take reasonable steps to protect your personal information. Sensitive payment information is handled securely by trusted third-party payment processors in accordance with industry standards.

Your Rights

Depending on your location, you may have the right to:

  • access the personal information we hold about you

  • request corrections or updates

  • request deletion of your personal information, subject to legal obligations

To exercise these rights, please contact us using the details below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. Updates will be posted on this page.

Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us at:
info@soulwoodworkshop.co.uk